FREQUENTLY ASKED QUESTIONS

My gate isn’t opening/closing correctly?
 

Perform the reset procedure “Set Gate Limits”
video on
tech videos & manuals or refer to the manual.


Gate opens but won’t close?


The most common cause is Photocell safety
beams not operating correctly. Check for
obstructions and photocells are clean.

Check units are properly aligned. Watch ‘Install
Photocells’ video on
tech videos & manuals

page or refer to the manual.


Perform the “Recognition of Connected Devices”
(7.3) process by pushing and holding
the P2 button until the corresponding LED
starts to flash. Once the LED begins flashing
release the button. If this is not successful,
try removing the blue ECSBus terminal and
repeat the process with the Photocells no
longer connected. If the gate operates without
the Photocells in the system, they may be
damaged and need replacement.

Remote won’t operate gate?


Depending on the age of the remote the batteries may have enough voltage to light the LED, but not enough to transmit a signal.


Reconnect the remote to control board or
(receiver). See the ‘Connect a Remote’ video on 

tech videos & manuals
page or refer to the manual.


Can I connect my remote to more than one automation?


Yes. In order to operate more than one
device (eg:- two different gates or gate and
garage door) the remote must
be programmed in Mode-2. To program the
remote watch the ‘Connect a remote in Mode-2’ videos here
tech videos & manuals  page or refer to the manual.

Can I delete a Remote from the
motor without the remote?


Yes. If a remote (transmitter) is lost or stolen it can be deleted without being present.


First perform a ”Global” deletion to remove
ALL the learned transmitters (remotes connected
to your motor). See owners Manual or watch the 'Delete a remote' video here
tech videos & manuals


Can I delete a single remote
without deleting the others?


Yes. Refer to owner’s manual or see ‘Delete a Remote’
video here
tech videos & manuals